Diversity and inclusion

Diversity and Inclusion at SSB Gas

At SSB Gas, we are committed to fostering a diverse and inclusive workplace where every individual is valued, respected, and empowered to thrive. Our goal is to ensure that both our employees and customers are treated with fairness, empathy, and integrity.

Our Commitment to Inclusion

Inclusion is one of our core values, shaping how we operate daily. We understand that fairness does not mean treating everyone the same, but rather recognizing individual needs and ensuring equal opportunities for all. We actively listen to diverse voices and continuously improve our practices to create an environment where everyone feels heard and appreciated.

An inclusive culture benefits both our employees and customers by enhancing engagement, improving decision-making, fostering innovation, and ensuring better service delivery.

Cartoon plumber with a wrench and toolbox, ready to fix plumbing issues with a cheerful expression.

Key Principles We Stand By

✔ Inclusion

Cultivating a workplace where everyone feels comfortable, valued, and empowered to be themselves.

✔ Diversity

Embracing differences in backgrounds, experiences, and perspectives.

✔ Equality

Ensuring fair treatment and eliminating discrimination, harassment, or victimization.

✔ Equity

Removing barriers and recognizing that different people may need different support to achieve equal opportunities.

Our Diversity and Inclusion Strategy

We have developed a comprehensive Diversity and Inclusion Strategy that outlines our approach to achieving these goals. The latest version (2024-2026) focuses on broadening the scope of our efforts, being data-driven, and ensuring equity in the workplace and the communities we serve.

Our strategy is built around four key objectives:

  1. Understanding Our Customers – Building strong relationships with our customers and recognizing their diverse needs.
  2. Attracting, Retaining, and Developing Diverse Talent – Ensuring our workforce represents the communities we serve.
  3. Providing Accessible and Inclusive Services – Removing barriers and ensuring equitable outcomes for employees and customers.
  4. Embedding an Inclusive Culture – Creating an environment where differences are celebrated, and everyone can reach their full potential.

Governance and Accountability

The delivery of our Diversity and Inclusion Strategy is overseen by key leadership teams and monitored through regular reporting to our executive board. We assess progress quarterly and renew our plans annually to ensure continuous improvement.

Friendly customer service representative at SSB Gas and Heating Ltd in Southampton, ready to assist with gas, heating, and plumbing inquiries.
Friendly female customer support agent wearing a headset, assisting clients with plumbing, heating, and gas service inquiries at SSB Gas and Heating Ltd.

Equality Monitoring

We actively monitor protected characteristics as defined by the Equality Act 2010, including:
✔ Age
✔ Disability
✔ Gender Reassignment
✔ Marriage and Civil Partnership
✔ Pregnancy and Maternity
✔ Race
✔ Religion and Belief
✔ Sex
✔ Sexual Orientation

By collecting and analyzing demographic data, we can identify and address gaps to improve our services for all groups.

Disability Confident Employer

SSB Gas is a Disability Confident Employer, recognized for our commitment to recruiting and supporting disabled employees. We believe that individuals with disabilities bring valuable skills and perspectives to the workplace.

As part of our commitment, we:
✔ Actively recruit and support disabled employees.
✔ Ensure an inclusive and accessible hiring process.
✔ Provide reasonable adjustments to support individuals with disabilities.
✔ Support employees in managing their health conditions.
✔ Encourage our suppliers to adopt disability-friendly practices.

We are also engaged with business forums that provide guidance and resources to help us strengthen our approach as a disability-inclusive employer.

At SSB Gas, diversity and inclusion are not just policies; they are fundamental to how we operate. We are dedicated to continuous learning and improvement, ensuring that our employees and customers experience fairness, respect, and empowerment in everything we do.

📍 SSB Gas | Southampton, United Kingdom
📞 07359605766
📧 info@ssbgas.com

 
Cartoon image of a plumber with a wrench, showcasing a friendly demeanor, dressed in blue and red work attire.